Shipping policy

At Poet Jax, we strive to deliver your order of Jack: A Lyrical Memoir in a timely and efficient manner. Below is an overview of our shipping policy:

Processing Time

  • Orders are processed and shipped within 2-3 business days of purchase.
  • Orders placed on weekends or holidays will be processed the following business day.
  • You will receive a shipping confirmation email with tracking details once your order has been shipped.

Shipping Rates

  • Standard Shipping: We offer affordable flat-rate shipping on all orders. The exact shipping cost will be calculated during checkout based on your shipping address.
  • Expedited Shipping: For faster delivery, expedited shipping options are available at checkout for an additional fee.

Domestic Shipping

  • We currently ship within the United States only.
  • Delivery times for standard shipping typically range from 5-7 business days, depending on your location.
  • Expedited shipping can deliver within 2-3 business days for most locations.

International Shipping

  • At this time, we do not offer international shipping. We hope to expand our shipping options in the future.

Order Tracking

  • Once your order has shipped, you will receive an email with a tracking number. You can use this number to track the status of your package online.
  • Please allow 24-48 hours for tracking information to update after receiving your confirmation email.

Shipping Delays

  • While we strive to meet all estimated delivery dates, shipping times may vary due to unforeseen circumstances, such as weather conditions or delays by postal carriers. Poet Jax is not responsible for delays caused by third-party shipping services.

Lost or Damaged Items

  • If your order is lost or arrives damaged, please contact us immediately at support@poetjax.com. We will investigate the issue and work with you to resolve it, either by issuing a replacement or a refund.

Address Accuracy

  • Please ensure that your shipping address is correct at checkout. Poet Jax is not responsible for delays or errors caused by incorrect addresses. If you realize an error in your address after placing the order, please contact us as soon as possible to make the necessary adjustments before the item is shipped.

Thank you for choosing Poet Jax! We are excited to share Jack: A Lyrical Memoir with you, and we look forward to getting your order to you as quickly as possible.